Refund Policy — PsychicsLove

Overview

PsychicsLove offers real-time psychic reading sessions that are delivered immediately upon a Reader accepting your request. Because sessions are consumed as they occur, our refund policy is designed to be fair to both clients and readers while protecting against misuse.

We review every refund request individually and with care. If you have had a genuinely poor experience due to a technical problem or Reader misconduct, we want to make it right.

What We Can and Cannot Refund

✅ Eligible for Refund

Technical failure that prevented a session from starting (e.g. Reader accepted but chat never connected)
Billing error — you were charged more than the Reader's displayed rate
Duplicate payment processed due to a platform error
Reader was abusive, harassing, or behaved in violation of our Reader Rules
Session ended abruptly due to a verified platform outage or server error
Unauthorised transaction on your account (report immediately)

❌ Not Eligible for Refund

Dissatisfaction with a reading (predictions are not guaranteed)
You disconnected or ended the session yourself
You changed your mind after a session began
You did not understand the per-minute billing model
Free minutes were used (free minutes have no cash value)
Unused credits in your wallet (credits do not expire)
Duplicate purchase made intentionally

How to Request a Refund

To request a refund, please contact us via WhatsApp at +44 74567 222249 with the following information:

Your registered email address
The date and approximate time of the session
The name of the Reader involved
A brief description of what went wrong
Any screenshots or evidence (if applicable)

We aim to review all refund requests within 3 business days. If approved, credits will be returned to your wallet or, at our discretion, refunded to your original PayPal account within 5–10 business days.

Chargebacks

Initiating a PayPal dispute or chargeback without first contacting us is a violation of our Terms of Service. If you experience an issue, please contact us directly — we resolve the vast majority of billing concerns within 24 hours and are happy to work with you.

Accounts associated with fraudulent chargebacks will be permanently banned and the amounts will be pursued through available legal channels.

Free Minutes

New clients may receive free introductory minutes with their first session with each Reader. Free minutes have no monetary value, cannot be refunded as cash, and are non-transferable. They are granted as a one-time courtesy per Reader, not per account.

Contact

If you have a question about a charge or need help with a billing issue, please reach out via WhatsApp: +44 74567 222249. We are here to help.